Thank you for choosing Sercal as your provider of the best artisanal goods from Mexico! We strive to provide a seamless and efficient shipping experience for our valued customers. Please review our shipping policy to understand our procedures and expectations.

Order Processing Time:

• Orders are normally processed the same business day from the date of order placement.
• Custom or bulk orders may require additional processing time, and customers will be informed accordingly.

Shipping Methods:

• We offer standard and expedited shipping options.
• Shipping carriers may include UPS, FedEx, and USPS.
• Customers can choose their preferred shipping method during the checkout process.

Shipping Costs:

• Shipping costs are calculated based on the weight and dimensions of the order, as well as the chosen shipping method.
• Customers will see the shipping cost before finalizing their purchase during the checkout process.

Shipping Destinations:

• We currently ship both domestically and internationally!  Please contact our customer support for assistance if needed - we are always happy to help!

Shipping Confirmation:

• Once your order is shipped, you will receive a confirmation email with tracking information.
• Tracking details allow you to monitor the progress of your shipment.

Delivery Time:

• Delivery times vary depending on the shipping method and destination.
• Estimated delivery times are provided during the checkout process.
• Delays due to unforeseen circumstances may occur, and we appreciate your understanding in such cases.

Lost or Damaged Items:

• In the rare event that an item is lost or damaged during transit, please contact our customer support team within 5 days of receiving the order.
• We will work with the shipping carrier to investigate and resolve the issue promptly.

International Shipping:

• International customers are responsible for any customs duties, taxes, or fees incurred during the importation process.
• We recommend checking with local authorities for information on import regulations and charges.

Returns and Exchanges:

• Please refer to our Return Policy for information on returning or exchanging items.

Contact Information:

• For any inquiries related to shipping, please contact our customer support team at info@sercal.com or 619.466.0086.

Policy Updates:

• Sercal reserves the right to update this shipping policy at any time. Customers will be notified of any changes.

Thank you for choosing Sercal - we appreciate your business!